How Volcano Steak & Sushi Manages Seven Locations with a Multi-Location POS System
Running one restaurant successfully requires strong food, service, and daily operations. But as a brand expands, the challenge shifts to maintaining consistent and efficient operations across every location.
For growing restaurant groups, expansion brings new opportunities—but also greater management complexity.
Volcano Steak & Sushi: New Challenges After Expanding to Multiple Locations
Founded in 2009, Volcano Steak & Sushi is a Japanese restaurant brand specializing in sushi, Japanese cuisine, and teppanyaki. Today, it operates seven locations across multiple cities.
Growing from one restaurant to seven has brought new opportunities—but also greater challenges in multi-location restaurant management.
1、System reliability: As the number of locations grows, a reliable POS system becomes essential, especially during busy hours when slow ordering or payments can affect customer service.
2、Staff efficiency: Labor shortages and rising costs make it increasingly important to help employees work more efficiently.
3、Store location confusion: With seven locations, phone orders can sometimes be directed to the wrong store, leading to unnecessary communication and order errors.
4、Multi-location visibility: Managing multiple locations makes it harder to track each store’s performance through manual reporting or regular visits.
For Volcano Steak & Sushi, the solution was to build a more connected restaurant technology system that could support multi-location management, operational efficiency, and consistent service.
01 KwickPOS: Supporting Stable Restaurant Operations
For multi-location restaurants, system stability is essential, especially during peak hours when POS performance directly affects ordering, kitchen operations, and payments.
To address this challenge, ZBS POS helped Volcano implement KwickPOS, a reliable restaurant POS solution that supports fast order taking, ticket management, and payment processing.
By connecting the front of house, kitchen, and checkout, KwickPOS helps each Volcano location operate more smoothly and consistently while reducing disruptions during busy periods.
For a growing restaurant group, a reliable POS system is more than a payment tool—it provides the operational foundation needed to support continued growth.
02 Centralized Phone System: Reducing Order Errors and Improving Customer Experience
As a restaurant brand expands, managing phone orders across multiple locations can become challenging. Customers may not always know which location to contact, increasing the risk of misdirected orders and unnecessary communication.
To streamline the process, Volcano introduced a centralized phone system that helps customers reach the right location and makes phone orders easier to manage.
By reducing repetitive communication and order errors, the system creates a smoother ordering experience for both customers and staff.
03 Delivery Robots: Supporting Staff and Improving Service Efficiency
Labor efficiency is another challenge for growing restaurants. To reduce repetitive workloads, Volcano introduced delivery robots to assist with food delivery.
By handling routine delivery tasks, robots help reduce the workload on staff and allow employees to focus more on customer service and table-side interactions.
Rather than replacing employees, automation helps staff work more efficiently—especially during peak hours when customer demand is highest.
04 Data Reporting: Making Multi-Location Management More Transparent
Managing one restaurant through daily operations may be relatively simple, but monitoring seven locations requires a more systematic approach.
Which location is performing best? Which menu items are most popular? Are there differences in sales across locations? These questions all require timely and accurate data.
To address this challenge, KwickPOS reporting tools help Volcano centralize sales and operational data across all locations. Managers can access performance data through the cloud-based backend without checking each restaurant individually.
This makes it easier to compare locations, monitor business performance, and identify potential issues in a timely manner.
For growing restaurant groups, centralized reporting provides greater visibility and makes multi-location restaurant management more efficient.
Conclusion: Building an Operational System for Restaurant Growth
Expanding from one location to multiple restaurants is an important milestone, but it also brings greater management challenges.
The experience of Volcano Steak & Sushi shows that successful growth requires more than opening new locations—it requires the right systems to support them.
From a reliable POS system and centralized phone management to delivery robots and reporting tools, ZBS POS helped Volcano improve efficiency and strengthen multi-location operations.
For growing restaurant brands, one location can be managed through experience, but multiple locations require systems—systems that keep every restaurant running consistently and efficiently.
