How the AZN Sandwich Bar Restaurant Group Used ZBS Platform to Expand

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Automation is the Future of Fast Casual Dining for this Up and Coming Asian Restaurant Group

AZN Sandwich Bar was founded in Atlanta, GA with a mission to bring healthy and nourishing Asian comfort food to the forefront of their community. With a focus on promoting wellness, AZN offers a unique array of health-conscious, Asian-inspired juices and smoothies. But that's not all as their menu also boasts a delightful selection of Korean-style bowls, traditional Taiwanese snacks and Southeast Asian street food.

At AZN, inclusivity is the name of the game. They have curated a diverse menu that caters to the varied preferences and dietary needs of their customers, ensuring that there is something for everyone to enjoy. It comes as no surprise, then, that since its inception in 2017, AZN has experienced rapid growth and garnered a loyal following within the Atlanta community.

Fast forward to 2023, and AZN Sandwich Bar Restaurant Group has expanded its reach with a total of four locations spread across three bustling Metro Atlanta, Georgia cities. This expansion not only indicates the popularity and success of the brand but also highlights the increasing demand for their food. In fact, their growth has been so remarkable that they have even introduced a sister restaurant to their portfolio - Stix & Sushi, a casual dining concept centered around Chinese and Japanese cuisine.

With their commitment to providing high-quality, flavorful food and their dedication to accessibility and diversity, AZN Sandwich Bar has undoubtedly made a mark on the Atlanta culinary scene.

What ZBS solutions did AZN Sandwich Bar utilize?

In an increasingly digitized world where technological advancements are transforming the way businesses operate, AZN Sandwich Bar recognized the need to adapt and streamline its operations to meet the rising consumer expectations for seamless and efficient service. The restaurant group faced various challenges, including long wait times for customers, inaccuracies in order processing, and ineffective strategies for engaging with their valued patrons.

Additionally, AZN Sandwich Bar aimed to enhance its sales by improving its visibility in the market, gaining a better understanding of customer behavior, and implementing effective inventory management practices. By addressing these issues head-on with ZBS POS, the restaurant has not only remained competitive in the ever-evolving industry but also delivered an exceptional fast dining experience that would keep customers coming back for more.

Thus, AZN Sandwich Bar chose to implement a suite of innovative ZBS technology including iPad Ordering, Self-Ordering Kiosks, Customer Display POS Systems, and Text Message Marketing.

iPad Ordering

AZN Sandwich Bar wanted a POS System that was flexible and intuitive. With ZBS's KwickPOS System, they were able to apply multiple solutions such as iPad Ordering into their business operations. iPad Ordering from ZBS gives staff more flexibility to ring up orders from anywhere in the restaurant. Its sleek and modern style is attractive to both staff and customers as well as packs the power of a full stand alone POS system without the clunky hardware.

AZN successfully integrated iPad Ordering into its operations, leveraging its user-friendly interface, aesthetic appeal, and portability. AZN primarily utilizes iPad ordering at the checkout due to its fast-casual setup, emphasizing efficiency. Although being used in fixed locations at AZN, its potential portability remains a notable feature.

Self-Ordering Kiosks

To tackle long wait times during peak hours, AZN Sandwich Bar introduced Self-Ordering Kiosks. These kiosks not only enhance order accuracy through customer customization but also boost the restaurant's capacity to handle a higher volume of orders simultaneously.

Self-Ordering Kiosks from ZBS also brings a level of accessibility to AZN Sandwich Bar's customers. These kiosks allow for multilingual options, larger text, menu items paired with images and the ability to upsell menu items.

Customer Display POS System

By incorporating Customer Display POS systems, AZN Sandwich Bar has elevated the dining experience by showcasing enticing images of menu items. This not only streamlines the ordering process, saving valuable time for customers, but also strategically promotes high-margin items for increased upselling opportunities.

The Customer Display system is also able to reduce human error and complaints by allowing customers to view their order on the screen before checking out. It also increases tips with tip percentage suggestions to streamline the payment process.

Text SMS Message Marketing

Utilizing ZBS's text message marketing solution, AZN Sandwich Bar successfully maintained direct communication with its customers, delivering personalized offers, promotions, and updates. This strategic approach not only fostered customer engagement and loyalty but also contributed to increased sales by leveraging timely and targeted promotional activities.

The emphasis on building and strengthening customer relationships further enhances the likelihood of customers returning to AZN Sandwich Bar for their next meal.

So What Were the Results for AZN Sandwich Bar？

The implementation of ZBS POS technology at AZN Sandwich Bar brought forth transformative outcomes, significantly shaping the restaurant's business structure and customer interactions.

• Improved Efficiency: The introduction of iPad ordering and self-service kiosks acted as a catalyst in the drive towards efficiency. Notably, these features led to a substantial reduction in wait times, ensuring a swift and seamless dining experience for customers. The improved order accuracy resulting from these innovations contributed directly to elevated levels of customer satisfaction.

• Increased Sales: The integration of customer display POS systems proved to be a game-changer in upselling high-margin items. By presenting visually appealing images of menu items, the system not only facilitated quicker decision-making for customers but strategically encouraged them to explore and indulge in premium offerings. This translated into a tangible increase in the average transaction value, marking a noteworthy financial impact for AZN.

• Enhanced Customer Engagement: Text message marketing emerged as a potent tool for maintaining direct communication with customers. The personalized offers, promotions, and updates sent through this channel not only kept patrons informed but also fostered a deeper connection. The 20% increase in repeat visits stands as a testament to the success of this engagement strategy, showcasing the effectiveness of timely and tailored promotions in building customer loyalty.

• Effective Inventory Management: The advanced analytics offered by the ZBS POS system played a crucial role in optimizing inventory management. The real-time tracking capabilities allowed AZN Sandwich Bar to monitor inventory levels with precision, minimizing food waste and ensuring optimal stocking. This not only had positive implications for operational efficiency but also contributed to cost savings and sustainability efforts.

In essence, the results achieved through ZBS POS technology were multi-faceted, encompassing operational efficiency, financial gains, heightened customer engagement, and streamlined inventory management. The success of these outcomes underscored the strategic value of embracing modern POS solutions in the dynamic landscape of the restaurant industry.

ZBS Promotes Business Growth via Automation

The adoption of ZBS POS technology facilitated a digital transformation at AZN Sandwich Bar. It not only improved operational efficiency and customer service but also significantly boosted sales. The case of AZN Sandwich Bar is an excellent example of how restaurants can leverage modern technology to optimize their operations, enhance customer experiences, and ultimately, increase their bottom line.

AZN Sandwich Bar's journey with ZBS POS exemplifies the transformative impact of modern solutions on restaurant operations. Beyond streamlining processes and improving customer satisfaction, the integration led to a substantial boost in sales. The success story of AZN Sandwich Bar underscores the pivotal role technology plays in optimizing operations, enhancing customer experiences, and paving the way for sustained business growth.